okagames Privacy
Policy — Your Data,
Protected

1Introduction & Scope

okagames is committed to safeguarding the personal information of every player who uses our platform. This Privacy Policy applies to all personal data collected through the okagames website (okagames.org), the okagames mobile web platform, the okagames live casino, bingo rooms, slot lobby, sports betting platform, cashier system, customer support channels, and any promotional communications issued by okagames.

This Policy applies to all individuals who interact with okagames, including registered players, applicants for account registration, visitors to okagames.org, and individuals who contact okagames customer support. It does not apply to third-party websites, payment processors, or game software providers who may be linked to or integrated with the okagames platform — those entities maintain their own independent privacy policies.

As a platform serving Filipino players, okagames recognizes its obligations under Republic Act No. 10173 (the Data Privacy Act of 2012), its Implementing Rules and Regulations, and relevant issuances from the National Privacy Commission (NPC). Nothing in this Privacy Policy diminishes the rights granted to Filipino data subjects under applicable Philippine law.

2Personal Data We Collect

2.1 Registration & Account Data

When you create an okagames account, we collect the following information:

• Full legal name as it appears on a valid Philippine government-issued ID.
• Date of birth (used to verify compliance with the 21+ age requirement).
• Philippine mobile number in 09XX format.
• Email address.
• Username and encrypted password (passwords are never stored in plain text).
• Residential address (collected during KYC verification).

2.2 Identity Verification (KYC) Data

To comply with Philippine AML regulations and PAGCOR licensing requirements, okagames collects:

• Scanned or photographed copies of government-issued Philippine identification documents (passport, driver's license, PhilSys National ID, SSS ID, UMID, PRC ID, or equivalent).
• Selfie photographs for identity matching purposes.
• Proof of address documentation where requested.
• Proof of payment method ownership (e.g., screenshot of GCash or Maya account showing your registered name).

2.3 Transaction and Financial Data

okagames records the following financial transaction data for every registered player:

• Deposit amounts, dates, and payment method references.
• Withdrawal requests, amounts, processing dates, and payment method references.
• Bonus credits, wagering activity, and bonus completion status.
• Account wallet balance history.

okagames does not store full GCash or Maya account numbers, bank account credentials, or card numbers on our servers. Payment credentials are tokenized and handled exclusively by licensed, PCI-DSS compliant payment processors.

2.4 Gaming Activity Data

For platform operations, player support, and responsible gaming monitoring, okagames collects:

• Games played, bet amounts, win/loss records, and session durations.
• Sports betting market selections and wager histories.
• Bingo room participation records.
• Game session start and end times.
• Responsible gaming tool usage (deposit limits set, cool-off periods requested, self-exclusion applications).

2.5 Technical & Device Data

When you access okagames, our systems automatically collect:

• IP address and approximate geographic location (region/city level).
• Device type, operating system, and browser type and version.
• Session timestamps and login history.
• Platform navigation data (pages visited, features accessed).

2.6 Communications Data

When you contact okagames customer support via live chat or email, we retain records of those communications, including the content of your messages and our responses. This data is used for support quality assurance, dispute resolution, and training purposes.

3How We Use Your Personal Data

okagames uses the personal data described above for the following purposes:

4Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012 and its Implementing Rules, okagames relies on the following lawful bases for processing your personal data:

• Contractual Necessity: Processing required to create and manage your okagames account, process deposits and withdrawals, and deliver the gaming services you have requested.
• Legal Obligation: Processing required to comply with Philippine laws including the Anti-Money Laundering Act (RA 9160 as amended by RA 10365), the Data Privacy Act of 2012, PAGCOR licensing conditions, and Bureau of Internal Revenue (BIR) record-keeping requirements.
• Legitimate Interests: Processing for platform security, fraud detection, responsible gaming oversight, and platform analytics that do not override your fundamental privacy rights.
• Consent: Processing for optional marketing communications, including promotional SMS messages and email newsletters. You may withdraw consent for marketing communications at any time by contacting [email protected] or adjusting your account notification preferences.

5Data Sharing & Disclosure

okagames does not sell, rent, or commercially share your personal data with third parties. We may share your personal information only in the following limited and necessary circumstances:

5.1 Payment Service Providers

To process GCash, Maya, QR Ph, GrabPay, BPI, BDO, and 7-Eleven transactions, okagames shares necessary transaction details with licensed payment service providers. These providers process payment data under their own privacy policies and are contractually obligated to handle your data only for the purpose of completing your okagames transactions.

5.2 Identity Verification Partners

KYC verification may involve sharing your identification documents with licensed identity verification service providers. These providers verify document authenticity and identity matching on behalf of okagames and are bound by strict data processing agreements.

5.3 Regulatory and Legal Authorities

okagames is legally required to share data with:

• PAGCOR — for compliance monitoring and licensing audits.
• The Anti-Money Laundering Council (AMLC) — for suspicious transaction reporting as required by RA 9160.
• The National Privacy Commission (NPC) — in the event of a data breach or regulatory inquiry.
• Law enforcement authorities — where required by valid legal process such as court orders or subpoenas.

5.4 Game Software Providers

Game providers such as JILI, Pragmatic Play, and PG Soft may receive anonymized or pseudonymized gameplay data necessary for game integrity verification, jackpot pool management, and RNG auditing. No personally identifiable information is shared with game providers beyond what is technically required for game operation.

6Cookies & Tracking Technologies

The okagames website uses cookies and similar tracking technologies to provide a functional, secure, and personalized gaming experience. By continuing to use the okagames platform, you consent to the use of cookies as described in this section.

Types of Cookies Used

• Essential Cookies: Required for the okagames platform to function. These include session authentication cookies, security tokens, and game state cookies. These cannot be disabled without disrupting platform functionality.
• Performance Cookies: Used to collect anonymized analytics data about how players use the okagames platform — which pages are visited most, where players encounter errors, and how game lobby navigation performs. This data informs platform improvement.
• Preference Cookies: Store your language settings, game lobby display preferences, and other customization choices so you don't need to reset them on each visit.
• Security Cookies: Help okagames detect suspicious login attempts, prevent cross-site request forgery, and enforce session timeout policies for inactive accounts.

okagames does not use third-party advertising cookies or tracking pixels for commercial profiling. You may manage cookie preferences through your browser settings; however, disabling essential cookies will impair your ability to log in to and use the okagames platform.

7Data Security

okagames implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and okagames servers.
• Encryption of sensitive personal data fields (including passwords and ID document images) at rest using AES-256 encryption.
• Strict access controls ensuring that okagames employees can access personal data only on a need-to-know basis relevant to their specific job function.
• Automatic session timeout after 30 minutes of inactivity, protecting accounts accessed from shared devices.
• SMS one-time password (OTP) verification triggered automatically for logins from new devices or unusual geographic locations.
• Regular security audits and penetration testing of the okagames platform infrastructure.
• Data breach response procedures in accordance with NPC notification requirements under the Data Privacy Act.

Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. If you become aware of any security vulnerability or unauthorized access related to your okagames account, please notify us immediately at [email protected].

8Data Retention

okagames retains your personal data for the periods necessary to fulfil the purposes for which it was collected, subject to longer retention periods required by Philippine law. The following general retention schedules apply:

• Account and KYC data: Retained for the duration of your account's active status and for a minimum of five (5) years following account closure, in compliance with Philippine AML record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required under the Anti-Money Laundering Act and BIR regulations.
• Gaming activity data: Retained for three (3) years from the date of each session for responsible gaming monitoring and dispute resolution purposes.
• Customer support communications: Retained for two (2) years from the date of last contact, unless the communication is relevant to an ongoing legal matter.
• Marketing consent records: Retained until consent is withdrawn, plus one (1) year thereafter as evidence of the consent having been given.

After applicable retention periods expire, personal data is securely deleted or anonymized so that it can no longer be linked to an identifiable individual. Requests for early deletion are handled under Section 9 of this Policy, subject to legal retention obligations.

9Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by okagames. To exercise any of these rights, contact our Data Protection Officer at [email protected] with the subject line "Data Subject Rights Request."

10Children's Privacy & Age Restriction

The okagames platform is strictly intended for adults aged 21 years and older. okagames does not knowingly collect personal data from any person under the age of 21. As required under PAGCOR's online gaming compliance framework, age verification using valid Philippine government-issued identification is conducted for all withdrawal requests.

If okagames becomes aware that an account has been registered by or is being used by an individual under the age of 21, that account will be immediately and permanently suspended. All personal data associated with the account will be deleted within 30 days, except where retention is required to fulfil reporting obligations under applicable Philippine gaming or AML regulations.

Parents or guardians who believe a minor has accessed the okagames platform should contact [email protected] immediately with the subject line "Minor Account Report." We will investigate and respond within 48 hours.

11Cross-Border Data Transfers

In the course of operating the okagames platform, your personal data may be processed by servers or service providers located outside the Philippines. When cross-border transfers occur, okagames ensures that adequate safeguards are in place as required by Section 21 of the Data Privacy Act of 2012.

Such safeguards include contractual data protection clauses in agreements with all third-party processors located outside the Philippines, ensuring that your personal data receives a level of protection equivalent to that provided under Philippine law. Cross-border transfers are limited to what is strictly necessary for payment processing, platform hosting, and game software operation.

okagames does not transfer personal data to countries that do not provide an adequate level of data protection without putting in place appropriate safeguards.

12Updates to This Privacy Policy

okagames reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, new platform features, or changes in applicable Philippine law. The updated Policy will be published on this page with a revised "Last Updated" date.

For material changes that significantly affect how your personal data is processed, okagames will notify registered players via the email address or mobile number on file at least 7 days before the changes take effect, where reasonably practicable.

Your continued use of the okagames platform after the effective date of any revised Privacy Policy constitutes your acknowledgment of the updated terms. If you do not agree with the updated Policy, you should cease using the platform and request account closure by contacting [email protected].

13Contact Our Data Protection Officer

okagames has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to the processing of your personal data, please contact our DPO through the following channels:

• DPO Email: [email protected] — use the subject line "Data Protection Officer" or "Privacy Inquiry."
• Live Chat: Available 24/7 on the okagames platform. Our support team can escalate privacy-specific queries to the DPO.
• Response Time: The DPO acknowledges all privacy inquiries within 3 business days and provides substantive responses to data subject rights requests within 15 business days.

If you are unsatisfied with okagames' response to a privacy concern, you have the right to contact the National Privacy Commission of the Philippines directly through the NPC's official channels. okagames will cooperate fully with any NPC investigation into our data practices.

This Privacy Policy was last updated in January 2026 and supersedes all previous versions. © 2026 okagames. All rights reserved. The English language version of this Privacy Policy shall be authoritative in the event of any translation discrepancy.